Customer Satisfaction in Islamic Bank : Case Study of Bank Muamalat, Bank Mandiri Syariah, and Bank Rakyat Indonesia Syariah
Islamic Bank have been growing rapidly for the past two decades. This case study aims to discover the customer satisfaction based on the performance of Sharis Bank aound Cipulir, South Jakarta. The listed Sharia Banks are Bank Muamalat Indonesia, Bank Mandiri Syariah and Bank Rakyat Indonesia Syariah. This case study conducted by distributing quetionnaire to the selected respondents above 18 years old, and required to fill the question according to their satisfaction. This result of this research will compare the performance of each banks. As a result, this case study will be aligned with the growt of islamic Bank in Indonesia.
Detail Information
Citation
. (2016).Customer Satisfaction in Islamic Bank : Case Study of Bank Muamalat, Bank Mandiri Syariah, and Bank Rakyat Indonesia Syariah.(Electronic Thesis or Dissertation). Retrieved from https://localhost/etd
